Privacy Policy

OTOFIX KEYS

Last updated: 27 September 2026

1. Who we are

OTOFIX KEYS is operated by OTOFIX LTD, providing automotive locksmith, vehicle key and related ecommerce services in the United Kingdom.

For privacy and data protection enquiries, you can contact us at:

Email: info@otofixservices.co.uk
Telephone: 07552 872878
ICO registration/reference: 00015686880

2. Information we may collect

Depending on how you use our website and services, we may collect information including:

• Your name, email address and telephone number.
• Billing and delivery information when placing an online order.
• Vehicle information such as registration number, make, model and year.
• Information supplied in locksmith and vehicle-key enquiries.
• Airport Key Assistance information, such as parking location, parking booking/reference information, expected return date, approximate arrival time and related access information.
• Information relating to whether suitable identification and vehicle documentation is available where verification is required before locksmith work.
• Customer account and order history.
• Communications you send to us by website form, email, telephone or WhatsApp.
• Technical information associated with use of our website, such as IP address, browser/device information and cookie information where applicable.

We do not ask customers to upload passports, driving licences, V5C documents or other identity documents through our standard website enquiry forms.

3. How we use your information

We may use personal information to:

• Respond to locksmith and vehicle-key enquiries.
• Assess whether we can provide a requested service.
• Verify that a person is appropriately authorised to request security-related vehicle work.
• Arrange appointments and mobile locksmith attendance.
• Handle Airport Key Assistance enquiries.
• Process and fulfil online orders.
• Take and administer payments.
• Deliver products and provide order updates.
• Provide customer support.
• Administer customer accounts.
• Prevent and investigate fraud, misuse and security incidents.
• Maintain appropriate business, accounting and transaction records.
• Comply with legal and regulatory obligations.
• Operate, maintain and improve our website and services.

4. Our lawful bases

Depending on the circumstances, we process personal information because it is necessary to perform a contract or take steps at your request before entering into a contract, for example when providing a quotation, processing an order or arranging locksmith services.

We may also process information where necessary to comply with a legal obligation, or where we have a legitimate interest, such as protecting our business and customers from fraud, maintaining service and transaction records, securing our website, and ensuring that vehicle-security services are supplied appropriately.

Where processing relies on consent, you may withdraw that consent where applicable.

The ICO requires organisations to tell people the purposes and lawful bases for processing and, where legitimate interests are relied upon, explain those interests. ICO

5. Vehicle-security information

Automotive locksmith work can involve access to security-related vehicle systems.

We may therefore request information necessary to establish that a customer is appropriately authorised to request work on a vehicle.

Depending on the circumstances, we may ask you to have suitable photo identification and vehicle-related documentation available. Examples can include a driving licence or passport and V5C, insurance documentation or other appropriate evidence.

For Airport Key Assistance, relevant evidence may also include parking booking information linking the customer and vehicle to the parking arrangement. Additional verification may still be required.

We may decline or postpone work where appropriate authorisation cannot be established.

6. Payments

When you purchase products through our website, payment information is processed through the payment provider(s) enabled on our WooCommerce store.

Payment providers may process information required to authorise payments, prevent fraud and comply with their own legal and regulatory obligations.

We do not need to store your complete payment-card details ourselves in order to process normal website payments.

7. Who we may share information with

Where necessary, personal information may be shared with organisations that help us operate our business, such as:

• Payment processors and payment-service providers.
• Website, ecommerce and hosting providers.
• Delivery and postal companies.
• IT, security and technical service providers.
• Professional advisers such as accountants where appropriate.
• Regulators, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

We only disclose information where there is an appropriate reason to do so.

If a provider processes information outside the UK, appropriate safeguards or another lawful transfer mechanism will be used where required.

8. WooCommerce and customer accounts

Our online shop uses WooCommerce.

When you place an order, information such as your contact details, billing/delivery details, products purchased and order information is processed to fulfil and administer the transaction.

Guest checkout is available. If you choose to create an account, we also process the information necessary to administer that account.

WooCommerce provides specific controls for customer accounts, privacy notices, data erasure and retention. WooCommerce

9. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, accounting, tax, legal, fraud-prevention, warranty, dispute and regulatory requirements where applicable.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it may be deleted or anonymised in accordance with our retention practices.

The ICO requires privacy information to state the retention period or, where a fixed period isn’t appropriate, the criteria used to determine it. ICO

10. Cookies

Our website may use cookies and similar technologies required for functions such as shopping baskets, checkout, customer sessions, security and website operation.

We may also use optional technologies for analytics or other purposes where enabled.

Where cookies or similar technologies are not strictly necessary and consent is legally required, they should not be placed until the appropriate consent has been obtained.

The ICO specifically states that visitors should be told about cookies and that agreement is required for cookies that are not strictly necessary. ICO

We will provide further information through our Cookie Policy and cookie controls.

11. Your data protection rights

Depending on the circumstances and applicable law, you may have rights including the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.

These rights are not absolute in every situation. For example, we may need to retain certain transaction information where we have a legal obligation or another lawful reason to do so.

To exercise a data protection right, contact us at info@otofixservices.co.uk.

The ICO identifies access, rectification, erasure, restriction, objection and portability among the rights that may need to be explained in privacy information, depending on the processing involved. ICO

12. Complaints

If you have concerns about how OTOFIX LTD handles your personal information, please contact us first so that we can investigate.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website, suppliers or legal obligations change.

The latest version will be published on this website with the date it was last updated.