Terms & Conditions
Last updated: 27 September 2026
OTOFIX KEYS is a trading brand of OTOFIX LTD, a company registered in England and Wales under company number 14060287.
Registered office: 71–75 Shelton Street, London, England, WC2H 9JQ
Email: info@otofixservices.co.uk
OTOFIX LTD is not currently VAT registered.
1. Scope
These Terms & Conditions apply to purchases made through the OTOFIX KEYS website.
Separate terms may apply to mobile automotive locksmith work and other services. Where applicable, please also see our Locksmith Service Terms.
Nothing in these terms excludes or restricts any consumer rights that cannot lawfully be excluded or restricted.
2. Product information and vehicle compatibility
Vehicle keys, remote fobs, smart keys, transponders, shells and related automotive products can be vehicle-specific.
Customers should provide accurate vehicle and compatibility information when requested, including make, model, year and other information reasonably required to identify the correct product.
Where OTOFIX KEYS specifically confirms that a product is compatible with information supplied by the customer, that confirmation forms part of the relevant product information.
Product photographs are intended to represent the product accurately, but minor differences in appearance may occur where they do not affect the product’s description, function or compatibility.
Customers should contact us before ordering if they are uncertain about compatibility.
3. Orders and payment
Prices and available payment methods are displayed on the website and during checkout.
Before submitting an order, customers will have an opportunity to review the products selected, delivery details and total price.
Submitting an order constitutes an offer to purchase the products.
After an order is received, we will send an electronic acknowledgement. Acceptance of an order and formation of the sales contract will occur when we confirm acceptance or dispatch the goods, as appropriate.
We may contact you before fulfilment where vehicle compatibility, stock availability, security verification or other material information needs to be confirmed.
If we cannot accept an order after payment has been taken, any amount due back to you will be refunded.
4. Delivery
Available delivery services and charges are displayed during checkout and are explained on our Delivery Information page.
Delivery estimates are estimates rather than guarantees unless we expressly agree otherwise.
Products requiring legitimate custom preparation may require additional processing time before dispatch.
Unless another delivery period has been agreed, goods will be delivered within the period required by applicable consumer law. Current UK distance-selling rules generally require delivery within 30 days unless another period has been agreed. GOV.UK
Customers are responsible for supplying an accurate and complete delivery address.
5. Cancellation of online orders
Consumers purchasing goods online normally have a legal right to cancel without giving a reason.
For goods, the normal cancellation period ends 14 days after the goods are received. Where an order contains multiple goods delivered separately, the period may run from receipt of the final item. Legislation.gov.uk
To exercise this right, the customer must clearly inform us of the decision to cancel within the applicable cancellation period.
After notifying us of cancellation, goods should normally be returned within 14 days.
Unless we agree otherwise or the goods are faulty, the customer is responsible for the direct cost of returning cancelled goods where the customer was informed of that responsibility before purchase.
Where legally required, we will refund the price paid together with the applicable standard outbound delivery charge. Additional delivery costs resulting from choosing a more expensive delivery service than our standard service do not necessarily have to be refunded. GOV.UK
We may make a lawful deduction where the value of returned goods has been reduced by handling beyond what would reasonably be permitted when examining goods in a shop. Legislation.gov.uk
See our Returns & Refunds page for the practical return procedure.
6. Personalised and made-to-specification products
UK cancellation rules contain an exception for goods made to a consumer’s specifications or clearly personalised. Legislation.gov.uk
Some automotive-key products may fall within this exception where they have genuinely been made, cut, configured or otherwise personalised specifically to the customer’s requirements.
We will not treat a product as exempt from cancellation rights merely because it is an automotive key or vehicle-related product. Any exception will only be relied upon where the legal requirements for that exception are met.
This does not remove a customer’s statutory rights where goods are faulty, not as described or otherwise fail to conform to the contract.
7. Faulty, incorrect or misdescribed goods
Goods supplied to consumers must comply with applicable consumer law, including requirements relating to satisfactory quality, fitness for purpose where applicable and correspondence with description. Legislation.gov.uk
If you believe an item is faulty, incorrect, damaged or not as described, contact us at info@otofixservices.co.uk with your order details and an explanation of the problem.
Nothing in our Returns & Refunds Policy or these Terms & Conditions limits your statutory consumer rights.
8. Vehicle key programming and security
Some products may require cutting, coding, pairing or programming before they will operate with a particular vehicle.
A product being physically suitable for a vehicle does not necessarily mean that it can be used without additional programming or configuration.
Where programming is required, the relevant product description or information supplied to the customer should be consulted.
Automotive-security work may require proof that the person requesting the work is appropriately authorised in relation to the vehicle. We reserve the right to refuse security-related work where satisfactory authorisation cannot be established.
9. Website use
You must not misuse the website, attempt unauthorised access, interfere with its security or use OTOFIX KEYS products or services to facilitate unlawful or unauthorised access to a vehicle.
10. Intellectual property
Unless otherwise stated, OTOFIX KEYS website content, branding and original materials are owned by or licensed to OTOFIX LTD.
They may not be reproduced or commercially exploited without permission except where permitted by law.
11. Liability and statutory rights
Nothing in these terms excludes or limits liability where doing so would be unlawful.
In particular, these terms do not exclude responsibility for goods that fail to meet statutory consumer requirements or otherwise attempt to exclude rights that cannot lawfully be excluded. UK guidance specifically warns businesses against terms attempting to avoid responsibility for faulty or misdescribed goods. GOV.UK
Where you are purchasing as a consumer, we are not responsible for business losses arising from a consumer purchase.
12. Privacy
Personal information is handled in accordance with our Privacy Policy.
13. Changes to these terms
We may update these Terms & Conditions from time to time.
The terms applying to an order will be those applicable when the relevant contract is entered into, subject to any change subsequently agreed with the customer or required by law.
14. Governing law
These terms are governed by the laws applicable in England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and rights available to you under applicable law.
15. Contact
For questions about an online order or these terms:
OTOFIX KEYS / OTOFIX LTD
Email: info@otofixservices.co.uk
Telephone: 07552 872878