Delivery Information
OTOFIX KEYS is a trading brand of OTOFIX LTD, a company registered in England and Wales under company number 14060287. Registered office: 71-75 Shelton Street, London, England, WC2H 9JQ. Email: info@otofixservices.co.uk. OTOFIX LTD is not currently VAT registered.
UK delivery
Delivery options are displayed at checkout. For qualifying small items, our current customer-facing rates are:
Royal Mail Tracked 48 is our standard delivery option. Additional delivery options are available at checkout.
- Economy Delivery — £2.00: Royal Mail 2nd Class. Untracked economy service with a typical delivery aim of 2–3 working days after dispatch.
- Royal Mail Tracked 48 — £3.00: tracked service with a current delivery aim of 2–3 working days after dispatch.
- Royal Mail Tracked 24 — £4.00: tracked service with a current next-working-day delivery aim after dispatch.
- Special Delivery Guaranteed by 1pm — £10.00: for qualifying small items, subject to Royal Mail service conditions, postcode exceptions and posting/collection cut-off arrangements.
Free delivery over £60
UK orders of £60.00 or more qualify for free standard delivery. The free standard option is normally Royal Mail Tracked 48. Faster delivery options may remain available at the displayed charge.
Weight and package size
The rates above are intended mainly for qualifying small items. Larger or heavier packages may have a different charge based on weight, dimensions and the available postal service. The final delivery price will be shown before you place the order.
Dispatch and delivery times
Delivery estimates run from dispatch. They do not include any time reasonably required to prepare, cut, configure, verify or otherwise process a vehicle-specific product. Tracked 24 and Tracked 48 are delivery aims rather than guaranteed arrival times. Special Delivery by 1pm is subject to Royal Mail’s applicable guarantee terms, cut-off times and postcode/service exceptions.
Processing time
Some vehicle-key products require compatibility checks, cutting, configuration or other preparation before dispatch. Any applicable preparation time is separate from the Royal Mail delivery estimate.
Where additional information is required from you before we can prepare or dispatch an order, processing may not begin until that information has been received and confirmed.
Tracking and delays
Tracking details will be provided where the selected service includes tracking. If an order is delayed or appears lost, contact us and we will assist with the carrier process. Your statutory rights remain unaffected.
Returns and return postage
If you exercise an applicable statutory change-of-mind cancellation right, you will normally be responsible for the direct cost of returning the goods to us.
Please contact info@otofixservices.co.uk before returning an item so that we can provide the appropriate return instructions and return address.
Where goods are faulty, damaged, incorrect or not as described, we will deal with reasonable return arrangements in accordance with your statutory consumer rights.
Please see our Returns & Refunds policy for full information about cancellations, returns, personalised or made-to-specification products and refunds.