Privacy policy

Effective Date: 24/06/2024

OTOFIX KEYS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [youronlinestore.com], or any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). This Privacy Policy complies with the General Data Protection Regulation (GDPR).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect

1.1 Personal Data
We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.

1.2 Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

1.3 Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Shopify Payments/PayPal/Stripe], and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
2. Legal Basis for Processing Your Information

We will only process your personal data if we have a legal basis to do so. The legal basis for processing your data may include:

    Consent: You have given your explicit consent for us to process your personal data for a specific purpose.
    Contract: The processing is necessary for the performance of a contract with you, such as processing payments or shipping orders.
    Legal Obligation: The processing is necessary to comply with a legal obligation.
    Legitimate Interests: The processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

    Create and manage your account.
    Process your transactions and send you related information, including purchase confirmations and invoices.
    Improve customer service.
    Monitor and analyze usage and trends to improve your experience with the Site.
    Respond to your comments, questions, and requests and provide customer service.
    Send you technical notices, updates, security alerts, and support and administrative messages.
    Communicate with you about products, services, offers, promotions, rewards, and events and provide other news and information we think will be of interest to you.
    Process payments and prevent transactional fraud.
    Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
    Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

4.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4.2 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.3 Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4.4 Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

4.5 Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
5. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. These include the right to:

    Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
    Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe